Privacy Policy

Dear User,

According to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) [hereinafter: GDPR], I inform you of the following:

ARKENLIFE Kft., as a company [hereinafter: Data Controller] controls your personal data as follows, in order to develop its website, and to ensure communication via newsletter (as needed):

Data controller: ARKENLIFE Kft.

The officer of data controller responsible for data protection: Gábor Király

Data controller employs a data processor for the processing of the data. Data processor is responsible for the collection, processing, evaluation of the data and the forwarding of the data to data controller. Data processor performs its activities according to data controller’s orders, and the activities performed by data processor shall be viewed as if they were performed by Data controller.

Data processor: Finetune Kft.

The officer of data processor responsible for data protection: Balázs Barcsa

The aim of the controlling of data: The monitoring and storage of anonymous data that cannot be traced back to the person of the visitor, in order to improve Data controller’s portfolio, and in the case of users that request the newsletter service on the website, the provision of the information necessary to send out the newsletters.

The scope of the personal data affected by data controlling:

Data controller does not control personal data related to visits made to the website. Data controller only controls technical information related to the IT parameters and preferred settings of the persons visiting the website. Such information includes the IP address of the computer visiting the website, the country where the visit was made from, or the preferred language chosen by the user. The exact scope of the recorded data is determined by the software used by data controller. Detailed information on these can be found below, at the links in the section describing the programs. Data is handled for statistical purposes, under pseudonyms, meaning that later it will not be possible to trace back the data to the person visiting the website.

In the case of subscribing to the newsletter: name, email address

We are not able to send out the newsletters without the aforementioned data, thus the provision of these data is a basic condition of the subscription for the newsletter.

Data controller does not control any special personal data within the frameworks of its activities.

The legal basis for data controlling

Duration of data controlling: Indefinite. In the case of pseudonymized data controlling, following the pseudonymizing of the data collection based on the consent of the person concerned, until necessary for statistical data controlling.

Also indefinite in the case of newsletter subscriptions, but when unsubscribing from the newsletter, the concerned data must be deleted immediately, as the legal grounds for the controlling of data cease to exist.

The data must be deleted immediately when the aim of data controlling ceases to exist.

The persons eligible to have access to the data: The persons entitled to access the data are solely Data controller, and Data controller’s employees authorized to control the data, and Data controller shall not give out this data to any third person, with the exception detailed below.

Data controller and data processor uses the following software for statistical data collection, within the frameworks of which data is handed over to the operators of the software. The aim and process of handing over the data is detailed in the description of the software:

Software provider: Google, Google Inc., head office:1600 Amphitheatre Parkway, Mountain View, CA 94043, USA “Google”.

The software is a website analytics service that collects and stores data, from which it creates user profiles with the use of pseudonyms. The user profiles created as a result serve for the evaluation of the visitor habits, in order for the offer displayed by the website to be developed and corrected to suit the needs of the visitors. Google Analytics uses so-called Cookies, small-sized text files, which are saved on the computer, in order to analyze how you use the website. The information related to the use of the website generated by the cookies is usually forwarded to and stored on one of Google’s servers in the USA: By anonymizing the IP address on this site, Google will shorten the IP address in the territory of the Member States of the European Union and in the area of the contracting parties of the Agreement on the European Economic Area. The full IP address is only forwarded to and then shortened on Google’s USA servers in special cases. Google uses this information on behalf of the operator of this website, in order to evaluate your use of this website, prepare a report on the activity on the website, and provide further service to the operator of the website related to website and Internet usage. The IP address received within the frameworks of Google Analytics will not be connected with the other data that Google has. Neither will the user profiles registered under pseudonyms be connected to the user’s personal data without separate and explicit consent. You may disable the storage of cookies in the settings of your browser, but please note that in this case, you might not be able to use certain functions of the website. Furthermore, you may stop Google from receiving and processing the data collected by the cookies and related to the use of the website, by downloading and installing the plugin found at the following link: (https://tools.google.com/dlpage/gaoptout?hl=en).

You can view Google’s privacy policy here: https://policies.google.com/privacy?hl=en&gl=ZZ. You can find detailed information on the terms of use and data protection here: https://www.google.com/analytics/terms/.

Please note that on this website, the Google Analytics extension code “anonymizelp” is used to enable the anonymous processing of IP addresses (“IP Masking”).

Software provider: Google, Google Inc., head office:1600 Amphitheatre Parkway, Mountain View, CA 94043, USA “Google”.

If you reach our website through a Google advertisement, a cookie will be placed on your computer (“Conversion Cookie”). These cookies are not allowed to contain personal data and lose their validity after 30 days. If the cookie has not expired yet and you visit certain pages on our site, it will be visible for us and for Google that somebody clicked on the advertisement and got directed to us this way. All AdWords clients receive a different cookie in this case. Because of this, the following of the cookies is not possible for us as AdWords clients. With the help of the cookies and the information collected with them, we can prepare statistics (e.g. the total number of users who clicked on our ads and got directed to us this way). If you do not want to have this tracking, you can deactivate cookies by using the appropriate browser settings. Deactivation is also possible if you set your browser to block the cookies from the “googleadservices.com” domain. You can find further information and Google’s Privacy Policy here: https://policies.google.com/privacy?hl=en&gl=ZZ http://www.google.com/policies/technologies/ads/

Software provider: Facebook Inc., head office: 1 Hacker Way, Menlo Park, CA 94304 USA. The data processor of the service provider: Facebook Ireland Ltd., head office: 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

The software enables us to address the users of the website with targeted ads on Facebook. To achieve this, personalized Facebook-Ads will appear, tailored to the fields of interest, if the website is visited from Facebook. This function is enabled on our site by a Remarketing-Pixel from Facebook, executed on the website. When visiting our site, the Pixel establishes direct connection with the Facebook Server. This is how it is communicated to the Facebook Server which site the user has visited. Facebook assigns this information to your personal Facebook user account. You can find more information on Facebook’s collection and handling of data, your rights related to this and the your possibilities to protect your private sphere in Facebook’s privacy policy at this link: https://www.facebook.com/about/privacy/ . If you do not want Facebook to directly assign the data collected to your Facebook user account, you can change the “Custom Audiences” remarketing function in the account settings, but in order to do this, you need to sign in to Facebook.

Software provider: Hotjar Ltd. (“Hotjar”) (http://www.hotjar.com), head office: Level 2, StJulian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta, Europe.

This is a type of software suitable for analytics. With Hotjar, we have the opportunity to measure and evaluate your clicks and the movement of the cursor on the website. The information on the visits to our website generated by the “Tracking Code” and the cookies are handed over to and saved on Hotjar’s server in Ireland. Hotjar’s cookies can remain in effect for up to 365 days. The following information is collected:

The following information is collected relating to your terminal and browser:

Hotjar’s servers randomly and automatically record information to our and Hotjar’s website, including, but not limited to, the following data:

Hotjar uses this information in order to evaluate the use of our website, create reports of the use, and for other services connected to the evaluation of the use of the website and Internet usage. Hotjar also uses the services of third parties like Google Analytics and Optimizely. These may save information that your browser sends upon visiting the website (e.g. cookies or IP requests). You can find Hotjar Ltd.’s privacy policy here: https://www.hotjar.com/legal/policies/privacy In case you would prefer your data not to be recorded, you can deactivate it in your browser with the placement of the DoNotTracker-Header. You can stop Hotjar from recording the data also by clicking on this link and following the instructions there: https://www.hotjar.com/opt-out.

Service provider: The Rocket Science Group, LLC (675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA).

The forwarding of newsletters occurs through the service provider MailChimp, for whom we have to provide the names and email addresses of the addressees, as these are necessary for the forwarding of the messages. The service provider stores the data solely for the reason of forwarding the message to the correct addressee and the proper addressing of the letter. You can find Mailchimp’s privacy policy here: https://mailchimp.com/about/security/

The data control activity of the service providers complies with the rules of the GDPR, and, in case their head office is not in Europe, then it is in a third country that, according to the decision of the European Commission, has an adequate level of data protection, thus no separate license is required for the forwarding of data.

If Data controller is obliged to hand out the data to a third party due to its legal obligations, Data controller will inform you of the fact of the handing over, except when the informing is excluded by law. In the case of pseudonymized data, informing is not necessary.

If the handing over of data is requested by a third party, Data controller only gives out the data upon your written consent, and in the lack of such consent, Data controller will deny the handing out of data. The pseudonymized data may be handed out to a third party upon written request, with the indication of an appropriate aim for data control, without written consent.

Service provider: SendinBlue, SAS (55 rue d’Amsterdam, 75008 Paris, FRANCE).

The forwarding of newsletters occurs through the service provider SendinBlue, for whom we have to provide the names and email addresses of the addressees, as these are necessary for the forwarding of the messages. The service provider stores the data solely for the reason of forwarding the message to the correct addressee and the proper addressing of the letter. You can find SendinBlue’s privacy policy here: https://www.sendinblue.com/legal/privacypolicy/

The data control activity of the service providers complies with the rules of the GDPR, and, in case their head office is not in Europe, then it is in a third country that, according to the decision of the European Commission, has an adequate level of data protection, thus no separate license is required for the forwarding of data.

If Data controller is obliged to hand out the data to a third party due to its legal obligations, Data controller will inform you of the fact of the handing over, except when the informing is excluded by law. In the case of pseudonymized data, informing is not necessary.

If the handing over of data is requested by a third party, Data controller only gives out the data upon your written consent, and in the lack of such consent, Data controller will deny the handing out of data. The pseudonymized data may be handed out to a third party upon written request, with the indication of an appropriate aim for data control, without written consent.

Service provider: REACHER, Kft. (Vértanúk utca 65., 7800 Siklós, HUNGARY).

The forwarding of newsletters occurs through the service provider Reacher, for whom we have to provide the names and email addresses of the addressees, as these are necessary for the forwarding of the messages. The service provider stores the data solely for the reason of forwarding the message to the correct addressee and the proper addressing of the letter.

The data control activity of the service providers complies with the rules of the GDPR, and, in case their head office is not in Europe, then it is in a third country that, according to the decision of the European Commission, has an adequate level of data protection, thus no separate license is required for the forwarding of data.

If Data controller is obliged to hand out the data to a third party due to its legal obligations, Data controller will inform you of the fact of the handing over, except when the informing is excluded by law. In the case of pseudonymized data, informing is not necessary.

If the handing over of data is requested by a third party, Data controller only gives out the data upon your written consent, and in the lack of such consent, Data controller will deny the handing out of data. The pseudonymized data may be handed out to a third party upon written request, with the indication of an appropriate aim for data control, without written consent.

Giving personal data and consent to data control:

Data collection and data control for statistical purposes is automatized, and, according to Article 25 of the GDPR, has the appropriate built-in data protection system as per the current state of science and technology.

You are notified of the automatized data collection at least in the form of a pop-up window when first visiting the website, where this current privacy policy is also available. If you receive the notification and remain on the website, you consent with your behaviour to Data controller collecting data from you with the help of the programs listed above, with the aim of data collection for statistical purposes. If you do not consent to data controlling, you may indicate this by leaving the website, and may request the deletion and making inaccessible of the data recorded. If you sign in from the same computer (IP address) later, and allowed your browser to store Cookies, it may occur that you do not receive the notification one more time, as you had earlier consented to the data collection with your behaviour.

The data will not be stored in a way that they could be traced back to you, they are solely and exclusively pseudonymized profiles. Regarding to this, the possibility of someone tracing the data back to you is almost completely excluded.

In the case of signing up for the newsletter, considering that there the handling of data occurs by name, upon providing your name and email address, you have to make a statement that you know the contents of this current policy, and, being aware of it, consent to the controlling of personal data with the aim of delivering the newsletter.

The controlling of data is necessary for the newsletter service, so if you would prefer your name and email address not to be recorded and forwarded to the service provider assigned to deliver the newsletters, do not sign up for the newsletter.

Your rights related to the controlling of data: You may request at any time during the controlling of data that Data controller give you information on the data related to you and being controlled, or ask for their correction, deletion, the limitation of data control, the giving out of data in an electronic format, or may protest against the controlling of data at any time.

During the period of data control, you may withdraw your consent to data control at any time. In this case, your personal data shall immediately be deleted, except when Data controller is also entitled to handle the data without consent, under a statutory provision. This way, for example, the pseudonymized data that cannot be traced back to your person may be stored and controlled for statistical purposes even after the withdrawal of consent.

Complaints and remedies regarding data control: You may, at any time, raise a complaint against the activities of Data controller at the competent authority and authorities responsible for the data protection and data security of the Member State in which you reside, and if the Data controller refuses to provide you with information, correction, deletion, limitation of data handling or electronic handing out of data, you may turn to a court for legal remedy within a time limit specified in the provisions of the given Member State.

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